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Back to search resultsResolution 180853

Authorizing the Committee on Legislative Oversight to hold hearings regarding the operation of Philadelphia's 311 non-emergency hotline.

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File details

Status
LAPSED
Type
Resolution
Introduced
September 27, 2018
Sponsors
Kenyatta JohnsonCHCouncilmember HenonBrian J. O'NeillMark SquillaCGCouncilmember GreenCPCouncilmember ParkerCOCouncilmember OhCBCouncilmember BlackwellCGCouncilmember GreenleeCindy BassCDCouncilmember DombCTCouncilmember TaubenbergerCQCouncilmember Quiñones SánchezCurtis Jones, Jr.CRCouncilmember Reynolds Brown

Full Bill

WHEREAS, Philly311 is a vitally important tool for constituent communication. It provides the public quick access to government services and information. By collecting and analyzing data on the service requests that it receives, 311 also assists agencies and departments in improving service delivery; and

WHEREAS, Philly311 is accessible via phone, walk-in, internet, email, and social media forums. Philly311 handles a substantial volume of service requests, over 200,000 a year. Half of this volume consists of requests for information, while constituent requests for City services accounted for the remainder. In August 2018 alone, Philly311 received 27,363 requests, with the most common service requests being those related to property maintenance and illegal dumping; and

WHEREAS, The installation of new Executive Director Graham Quinn is an ideal time to evaluate the Philly311 system and identify opportunities to enhance its efficacy and customer service; now, therefore, be it

RESOLVED, THAT THE COUNCIL OF THE CITY OF PHILADELPHIA, Hereby authorizes the Committee on Legislative Oversight to hold hearings regarding the operation of Philadelphia’s 311 non-emergency hotline.

End

Timeline

File history

A file can move through several public steps, including introduction, hearings, amendments, votes and final action. This timeline puts those events in date order, groups routine entries from the same day, and attaches published member votes to the action they record.

  1. UnanimousCITY COUNCIL

    Introduced and Ordered Placed on This Week's Final Passage Calendar

    Marked unanimous; no member-by-member tally published.

    Pass
    Official action detail

    A motion was made by Councilmember Johnson that this matter be Introduced and Ordered Placed on This Week's Final Passage Calendar. The motion carried unanimously.

    Source: LegislationDetail.aspx · gridLegislation

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